Job Title: Customer Service Support
Last Updated: April, 2010
Position Summary:
Interested applicants should e-mail resumes to:
Last Updated: April, 2010
Position Summary:
Parlay Customer Service Support is responsible for answering customer queries as they relate to Ecommerce Payout Administration, Customer Service Desk support and Player Investigations.
Key Responsibilities:- Respond to customer trouble tickets & emails
- Monitor and respond to live-help requests
- Respond to incoming telephone requests from customers
- Process e-commerce requests
- Monitor and investigate customer issues; award chat game winners and contest wins
- Experience with Web based software tools, web browsers, email and chat messaging tools
- Proficient with Word Processor and Spreadsheet
- Effective written and oral communication
- Ability to work both as an individual and in a team environment
- Attention to detail
- Ability to work under pressure and maintain personal work performance in the face of setbacks
- Hours may vary as the Help desk will be run from 1am to 9pm daily
- Part time work is a possibility
- Part Time position
- Generally evenings and weekends
Interested applicants should e-mail resumes to: